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CANCELLATION & RESCHEDULING POLICY:
Due to our extremely busy schedule, we will be updating our cancellation / rescheduling policy to best assist all of our clients and to respect our provider’s time. Our new policy will start January 1st, 2023.
To best assist all of our clients we do have a “no-exception” cancellation policy set in place. If you need to reschedule or cancel any of your appointments, please give us a call at 608-200-3803 a minimum of 48 hours prior to your appointment and one of our coordinators will be happy to reschedule you. This is simply to respect our providers’ busy schedules. Many services we offer require advance planning and the opportunity to fill last-minute cancellations, even with our extensive waitlist, is challenging as most people plan for any potential downtime in advance.
We value you as a client and your appointment time that we set aside for you is very important to all of our team members at ANEU Med Spa ~ time booked for your treatment is reserved especially for you.
- If you cancel or reschedule your appointment within 48 hours of your scheduled appointment a $25 cancellation fee will be charged to your card on file. No exceptions.
- If you cancel or reschedule your appointment within 24 hours of your scheduled appointment a $50 cancellation fee will be charged to your card on file. No exceptions.
- If you NO SHOW your appointment a $100 no-show/cancellation fee will be charged to your card on file. No exceptions.
**No exceptions – includes illness/Covid, weather (non-emergency), work conflicts, unexpected personal conflicts.
In addition, after two no-shows or cancellations within 48 hours of your scheduled appointment time, you will be required to place a deposit on your account to hold any future appointments. Deposits will vary based on the type of appointment and will be forfeited if another no-show or cancellation within 48 hours occurs again.
NEW PATIENT CONSULTATION POLICY:
To schedule a consultation we do charge a non-refundable $50 deposit that can be used toward your first service or products. Your consultation fee can not be used towards any cancellation fees but rather remains as a credit in your account for a future purchase. As stated above, we also require a credit card on file to hold your appointment for our cancellation policy.
SEASONAL NOTE:
It’s wintertime! We live in Wisconsin and it SNOWS!
Please be mindful of the weather and try to plan extra time for travel on snowy days!
If there is a statewide or county-issued Snow/Weather emergency, we will forgive the 48-hour cancellation fee, if you can not make it to an appointment due to weather on a declared Weather Emergency Day. However, if there is not a state-wide or local declared weather emergency, our cancellation policy will still be enforced, so please plan accordingly for the weather.
Thank you for your understanding!
PAYMENTS:
At ANEU Med Spa we accept cash, credit, debit, Aspire points, and Allē points.
NO checks, please!
RETURN POLICY:
At ANEU Med Spa we offer goods and services that are irrevocable. Therefore, we do not offer any refunds for any product that has been injected or used during your treatment. We are constantly striving to create an environment founded on excellence, quality, and most importantly – the safety of our clients. For this reason, we cannot accept skin care product returns (with exceptions to clear defects in packaging or product) once your purchase has been completed. In the event of a true allergic reaction, you must contact the clinic and be seen within 48 hours of the reported reaction and have the reaction assessed by a provider to document the event before any returns/exchanges can be accepted and must be completed within two weeks of initial product purchase. This will be given as an in-house credit towards future purchases, no cash refunds will be made.
COOLSCULPTING DEPOSIT/CANCELLATION POLICY:
Due to the significant amount of time invested in this procedure and the length of the appointment time on a provider’s schedule, we require a one-time $550 deposit before your treatment. This deposit will go towards your treatment total.
However, if the appointment is canceled or rescheduled within a 72-hour window of your appointment, the deposit will be forfeited.
MEET OUR TEAM
375+ five star reviews
Our team has the trifecta of credentials that you need for quality aesthetic services: licensed, certified, and years of direct experience in aesthetic medicine. At ANEU Med Spa, you can rely on the most advanced treatments clinically proven and backed by science. Enjoy quality skincare from expert providers in the comfort of our relaxing spa environment. Get to know the ANEU team dedicated to advancing your skin health and enhancing your self-confidence.
I LOVE Aneu! They are polite, knowledgeable, friendly, professional, nonjudgmental, and not pushy. They didn’t miss a beat with client/patient experience. I recommend any of the providers as they are all great, I have typically rebooked with Samantha for injections and Libby for peels and laser hair removal.
I had my first appointment with Riley and she was wonderful! She listened to my areas of concern and offered me great solutions. She seemed very knowledgeable about the different muscle groups, and where to inject. She was also very personable. I will be back!